Terms of Service

Last Updated: [03/09/26]

Welcome to Rudvix. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing any products.

1. General Terms

This website is operated by [Rudvix] ("we", "us", "our"). We operate an e-commerce business offering products for sale through our website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

We reserve the right to update or modify these Terms from time to time. Any changes will become effective when posted on this page, unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

2. Account Terms

Certain features of our website may require you to create a customer account.

When creating or using an account, you agree to:

1. Provide accurate, current, and complete information.

2. Keep your account information updated.

3. Keep your login credentials confidential.

4. Not share your account credentials with unauthorized individuals.

5. Notify us promptly if you believe your account has been compromised.

6. Accept responsibility for activity occurring through your account, to the extent permitted by law.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, dimensions, colors, prices, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on your device, display settings, lighting, photography conditions, or manufacturing variations.

Minor variations in appearance, color, texture, packaging, or specifications may occur and do not necessarily constitute a product defect.

If you receive a product that is materially different from the product described or ordered, please contact us at [therudvix@gmail.com] within [2 Days] of delivery.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes made after you have successfully placed an order will generally not affect the price applicable to that completed order, subject to correction of obvious pricing errors.

Depending on the product and applicable law, prices may include or exclude applicable taxes. Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where required.

We accept the payment methods displayed on our website at the time of purchase.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process the transaction.

If a payment fails, is reversed, or is suspected to be fraudulent or unauthorized, we may cancel or place the relevant order on hold.

5. Order Placement and Acceptance

Placing an order through our website constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted or that we are obligated to fulfill it.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

1. Product availability.

2. Incorrect or incomplete customer information.

3. Suspected fraud or unauthorized activity.

4. Pricing or listing errors.

5. Technical errors.

6. Shipping restrictions.

7. Violation of these Terms.

8. Other circumstances permitted under applicable law.

If we cancel an order after payment has been received, we will initiate an appropriate refund of the amount paid for the cancelled order, subject to applicable law and the payment provider's processing timelines.

6. Shipping and Delivery

We currently ship to [All Over India].

Estimated delivery times displayed on our website are estimates and may vary depending on the delivery location, product availability, courier delays, weather, holidays, public events, or circumstances outside our reasonable control.

Orders are generally dispatched within [1 - 2 Days] after successful payment or order confirmation.

Estimated delivery time after dispatch is approximately [5 - 7 Days].

We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, natural disasters, strikes, government restrictions, incorrect addresses provided by customers, or other unforeseen events.

Please ensure that your shipping address and contact information are accurate before completing your order.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges or other consequences may apply where permitted by law.

7. Returns and Refunds

Our return, replacement, exchange, and refund procedures are governed by our [RETURN & REFUND POLICY TERMS].

Where a return or replacement is permitted, customers may be required to submit a request within [2 Days] of receiving the product.

Products may need to meet certain eligibility requirements, including that they are unused, undamaged, and returned with original packaging, tags, accessories, invoices, or other included materials, unless the product was received damaged, defective, or incorrect.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customization, or other legitimate reasons, subject to applicable law.

If you receive a damaged, defective, or incorrect product, please contact us at [therudvix@gmail.com] as soon as possible and provide the requested order details and supporting photographs or videos where applicable.

Approved refunds will generally be processed through the original payment method or another appropriate method, subject to applicable payment-provider procedures.

Once a refund has been initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For complete details, please review our [RETURN & REFUND POLICY].

8. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, special offers, or other promotional campaigns.

Each promotion may have its own terms, eligibility requirements, validity period, usage limits, and exclusions.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or offers.

We reserve the right to correct errors, modify, suspend, or withdraw a promotion where reasonably necessary and permitted by applicable law.

9. Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purpose.
To violate any applicable Indian law or regulation.
To infringe the rights of others.
To impersonate another person or provide false information.
To interfere with or disrupt the operation or security of our website.
To introduce viruses, malware, or other harmful code.
To attempt unauthorized access to our systems or accounts.
To scrape, copy, reproduce, or commercially exploit website content without our permission, except where permitted by law.
To place fraudulent, abusive, or unauthorized orders.
To use automated systems to interfere with website functionality or availability.
To engage in activity that could damage our reputation, website, customers, or business.

We reserve the right to restrict or terminate access to our website where we reasonably believe that prohibited activity has occurred.

10. Intellectual Property

Unless otherwise stated, the content available on our website, including logos, brand names, product photographs, graphics, text, designs, layouts, videos, and other materials, is owned by or licensed to [STORE NAME] and is protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission, except where such use is permitted by applicable law.

11. User Reviews and Content

If you submit reviews, photographs, comments, feedback, or other content to us, you represent that you have the right to submit that content and that it does not violate any applicable law or third-party rights.

You agree not to submit content that is unlawful, defamatory, abusive, misleading, fraudulent, obscene, discriminatory, or otherwise inappropriate.

By submitting content to us, you grant [STORE NAME] a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, social-media platforms, and other service providers.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the independent practices, availability, content, or policies of third parties, except to the extent liability cannot be excluded under applicable law.

13. Disclaimer

To the extent permitted by applicable law, our website and its content are provided for general use and shopping purposes.

We make reasonable efforts to maintain accurate and reliable website information, but we do not guarantee that the website will always be uninterrupted, error-free, completely accurate, or available at all times.

Nothing in these Terms excludes or limits any consumer rights, warranties, guarantees, or protections that cannot legally be excluded under applicable Indian law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products where such liability may lawfully be excluded.

This may include loss of profits, business opportunities, data, or anticipated savings.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited under applicable law, including liability that cannot be waived under applicable consumer-protection or other mandatory laws.

Where liability is legally capable of being limited, our liability will be limited to the extent permitted by applicable law and, where appropriate, the amount paid by you for the relevant product or order giving rise to the claim.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of third-party rights.

This clause does not apply to the extent that the relevant claim results from our own unlawful conduct, negligence, or other circumstances for which liability cannot legally be excluded.

16. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, epidemics, pandemics, war, civil unrest, strikes, government actions, transportation disruptions, telecommunications failures, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory rights or remedies available to consumers under applicable Indian law, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this section is intended to restrict any consumer's statutory right to seek remedies before a forum or authority that has jurisdiction under applicable Indian law.

18. Grievance and Customer Support

If you have a question, complaint, or concern regarding an order, product, service, or these Terms, please contact us first so that we can try to resolve the matter.

[STORE NAME]

Business Address: [BUSINESS ADDRESS]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Customer Support Hours: [SUPPORT HOURS]

Grievance Officer / Contact: [NAME, IF APPLICABLE]

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to remain in effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchase of our products, subject to applicable law.

If there is a conflict between these Terms and a mandatory provision of applicable law, the mandatory legal provision will prevail.

Contact Us

For any questions regarding these Terms of Service, please contact:

[STORE NAME]
[BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

Last Updated: [DATE]