Return and Refund Policy
Last Updated: [03-09-2026]
At Rudvix, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains when a product can be returned, how to request a return or exchange, and how refunds are processed.
1. Return Eligibility
To be eligible for a return, your request must generally meet the following conditions:
1. The return request is made withinĀ [2 DAYS] of receiving your order.
2. The product is unused, unworn, unwashed, and in its original condition.
3. The product is returned with its original packaging, tags, accessories, invoices, and other materials provided with the order, where applicable.
4. The product has not been damaged, altered, or used improperly.
5. The product is eligible for return under this Policy.
6. Some products may have additional return requirements depending on their nature.
If a product does not meet the applicable return conditions, we may be unable to approve the return, subject to your rights under applicable law.
2. Return Timeframe
Return requests must be submitted within [2 DAYS] from the date your order was delivered.
To request a return, please contact us at [therudvix.com] with:
1. Order number.
2. Name and contact details used for the order.
3. Product names you wish to return.
4. Reason for the return.
5. Photographs or videos, where requested.
Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
3. How to Start a Return
To start a return, contact our customer-support team at [therudvix@gmail.com].
Once we receive your request, we may review the order and ask for photographs, videos, or other information to determine whether the product qualifies for a return.
If your return is approved, we will provide you with the applicable return instructions.
Please do not send a product back without first contacting us and receiving return instructions.
Unapproved or incorrectly addressed returns may experience delays in processing.
4. Return Shipping Costs
Change of Mind / Customer Preference
For eligible returns requested because you changed your mind, selected the wrong size/color, or no longer want the product:
Return shipping cost: [CUSTOMER PAYS]
Any applicable return shipping charges will be communicated to you before the return is processed.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at [therudvix@gmail.com] or at +91 9993919956Ā within [2 DAYS] of delivery.
Where the issue is verified as being attributable to us or our fulfillment process, we will provide an appropriate resolution in accordance with applicable law and this Policy. Where applicable, we may arrange a replacement, exchange, refund, or return shipping at our cost.
5. Refund Process
Once your returned product has been received, we may inspect it to confirm that it meets the applicable return conditions.
If the return is approved, we will initiate your refund within 1 Day of receiving product at our warehouse.
The time required for the refunded amount to appear in your account may vary depending on your payment method, bank, card issuer, or payment provider.
Refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required under applicable law.
You will receive confirmation when your refund has been initiated.
6. Refund Amount
For an approved return, the refundable amount may include the amount paid for the eligible product, subject to applicable deductions or exclusions disclosed at the time of purchase and permitted by applicable law.
Original shipping charges: [NON-REFUNDABLE]
Return shipping charges: [NON - REFUNDABLE]
Where a product is returned because it was defective, damaged, incorrect, or materially different from the order, we will handle applicable shipping charges in accordance with our obligations under applicable law.
We will not make deductions that are prohibited by applicable law.
7. Exchanges
We offer exchanges for eligible products, subject to availability.
To request an exchange, contact us at [therudvix@gmail.com] within [2 DAYS] of delivery.
Exchange requests may be subject to the same condition requirements as returns, including that the product is unused and in its original condition.
If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund or store credit, where appropriate and permitted by applicable law.
Exchange shipping cost: [CUSTOMER PAYS]
8. Damaged, Defective, or Incorrect Products
We take extra care when packing and dispatching orders, but occasionally a product may arrive damaged, defective, or incorrect.
If this happens, please contact us at [therudvix@gmail.com] within [2 DAYS] of delivery.
Please provide:
1. Your order number.
2. A description of the issue.
3. Clear photographs of the product.
4. Photographs of the packaging and shipping label, where applicable.
5. A video showing the issue, if reasonably requested.
We may ask for additional information to help us investigate the issue.
Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, refund, or another appropriate remedy.
We will not require you to bear return costs where the issue is confirmed to be our responsibility, except where permitted by applicable law.
9. Non-Returnable Items
For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return.
These may include:
1. [NON-RETURNABLE PRODUCT CATEGORY]
2. [PERSONALIZED/CUSTOM-MADE PRODUCTS]
3. [HYGIENE-SENSITIVE PRODUCTS, IF APPLICABLE]
4. [SALE/CLEARANCE ITEMS, IF APPLICABLE]
5. [OTHER NON-RETURNABLE ITEMS]
Important: Products listed as non-returnable remain subject to any mandatory rights, guarantees, or remedies available to customers under applicable Indian law, including where a product is defective, damaged, incorrect, or otherwise does not conform to applicable requirements.
10. Sale and Discounted Products
Products purchased during a sale or promotional period are eligible for returns/exchanges according to the same rules unless a different policy is clearly communicated before purchase.
Sale-item return policy: [Same policy applicable as on without sale products]
Any special return restrictions will be clearly communicated on the relevant product page or at checkout, subject to applicable law.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at [therudvix.com].
We will try to accommodate cancellation requests received before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.
Where a cancellation is successfully processed after payment, any applicable refund will be handled according to our refund process and applicable law.
12. Return Inspection
Returned products may be inspected after they are received.
If a returned product does not meet the applicable return conditionsāfor example, if it has been used, damaged, altered, or is missing required componentsāwe may decline the return or provide an alternative resolution where appropriate and permitted by law.
We will communicate the outcome of the return review where necessary.
13. Refund Delays
If you have been notified that your refund has been processed but you have not received it after the expected timeframe, please:
-
Check your bank or payment account.
-
Contact your payment provider or bank.
-
If the refund is still not visible, contact us at [therudvix.com] with your order number and refund details.
We will reasonably assist you in tracing the refund.
14. Customer Support
We want the return process to be as simple and transparent as possible. If you have any questions about a return, exchange, damaged product, or refund, please contact us.
[Rudvix]
Business Address: H.No. 24, Mahaveer Nagar, Phase 2nd, Mandideep
Email: therudvix@gmail.com
Phone: 9993919956
Customer Support Hours: 10:00 AM - 11:00 PM
We will make reasonable efforts to respond to return and refund requests within [2 Days].
15. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
Any rights that cannot legally be excluded or restricted under applicable Indian law will continue to apply.
Our Commitment
At Rudvix, we believe that a good shopping experience doesn't end when your order arrives. If something isn't right, we want to know about it and do our best to make it right.
We are committed to handling returns and refunds fairly, transparently, and with respect for our customers.