Return & Refund Policy
Return & Refund Policy
Last Updated: [DATE]
At Rudvix, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the terms and conditions for returns, exchanges, and refunds.
1. Return Eligibility
You may request a return if:
The product is unused, unworn, and in its original condition.
The product is returned with all original packaging, tags, and accessories (if applicable).
The return request is made within [X DAYS] of receiving your order.
The item is not listed under the "Non-Returnable Items" section below.
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You must initiate your return request within [X DAYS] from the date your order is delivered.
Requests received after this period may not be eligible for a return or refund.
3. How to Request a Return
To start a return, please contact us with the following details:
Order Number
Full Name
Reason for Return
Photos of the product (if damaged or defective)
Email: [EMAIL ADDRESS]
Our support team will review your request and provide further instructions.
4. Refund Process
Once we receive and inspect your returned item:
We will notify you whether your return has been approved.
If approved, your refund will be processed to your original payment method.
Refunds are typically completed within [REFUND PROCESSING TIME] after approval.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
5. Exchange Policy
We offer exchanges for eligible items if:
You received a damaged or defective product.
You received the wrong item.
The product qualifies for an exchange under our return policy.
Exchange requests must be made within [X DAYS] of delivery.
If the requested replacement is unavailable, we may offer a refund or store credit.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.
Please include:
Order Number
Clear photos or videos of the product
Description of the issue
Once verified, we will arrange a replacement, exchange, or refund at no additional cost.
7. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
Personalized or custom-made products
Gift cards
Items marked as "Final Sale" or "Non-Returnable"
Products that have been used, washed, or damaged by the customer
Products returned without original packaging or tags
8. Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges.
Any applicable return shipping fees will be communicated during the return process.
9. Cancellation Policy
Orders can be cancelled before they are shipped.
If your order has already been dispatched, it cannot be cancelled. However, you may request a return after receiving the order, subject to this policy.
10. Refund Exceptions
Refunds may not be issued if:
The returned product does not meet our return eligibility criteria.
The item is damaged due to misuse or improper handling by the customer.
The return request is submitted after the allowed return period.
The product falls under the non-returnable category.
11. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Rudvix
📧 Email: therudvix@gmail.com
📍 Address: H.No. 24, Mahaveer Nagar, Phase - 2nd, Ward No. 01, Mandideep, Dist. Raisen, Madhya Pradesh, India
We value your trust and are committed to making your shopping experience smooth, transparent, and hassle-free.